Patient Accounts Services can assume complete responsibility for processing self-pay accounts from the day they become self-pay until they are totally resolved. This allows client staff to be re-directed to more important business office projects and be free from the day-to-day activity of answering patient accounting phone calls. The comprehensive service includes periodic statements, follow-up calls, and customer service for patient inquiries. All services are provided transparently as part of the hospital business office.

Our customer service representatives are fully trained to be courteous and helpful to patients and are knowledgeable of the policies and procedures of the client business office. We offer extended hours of operation and ensure proper staffing levels to answer calls promptly. Notes are made of all contact with patients and can be provided electronically to the client on a daily basis. In addition patients can use IVR processing or Web account access to view/pay account 24/7.

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Our Insurance Early-Out Services help alleviate pressures associated with low cash flow, growing A/R days, higher bad debt write-off amounts, or a large volume of low dollar accounts. You can customize the solution based on your healthcare organization's needs. Arrangements may be set up based on the dollar value, age of account, or type of payer (governmental or commercial), or a combination of these factors. For example, we can concentrate on the high-volume, low-dollar accounts if the healthcare organization is experiencing staff shortages or work backlogs. Our arrangements are results-driven solutions that are extremely cost-effective when compared to the true costs associated with expanding internal resources to perform these services.

Patient Accounts Services works closely with the client staff in designing an efficient process that will reduce workload and guarantee excellent customer service. Computer programs may be developed to transfer accounts to Patient Accounts Services and procedures will be established for handling telephone calls, EOB requests, and cash payment reporting.

Patient Accounts Services can assume complete responsibility for processing self-pay accounts from the day they become self-pay until they are totally resolved. This allows client staff to be re-directed to more important business office projects and be free from the day-to-day activity of answering patient accounting phone calls. The comprehensive service includes periodic statements, follow-up calls, and customer service for patient inquiries. All services are provided transparently as part of the hospital business office.

Our customer service representatives are fully trained to be courteous and helpful to patients and are knowledgeable of the policies and procedures of the client business office. We offer extended hours of operation and ensure proper staffing levels to answer calls promptly. Notes are made of all contact with patients and can be provided electronically to the client on a daily basis. In addition patients can use IVR processing or Web account access to view/pay account 24/7.

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We maximize cash recovery while maintaining your positive public image in the community. Integrated Accounts Services (IAS) is the division that provides the highest quality service in both written and oral communications. Inquiries are handled promptly and accurately, and activities are tracked on accounts from referral to conclusion.

At the client's option, accounts may be assigned to IAS for bad debt collection after the self-pay services collection efforts have been exhausted or as a stand-alone service. IAS actively explores all avenues for account resolution with the patients and/or other responsible third parties. These functions are performed in strict compliance to FDCPA regulations and intensively monitored for quality assurance by on staff attorneys.

Patient Accounts Services can assume complete responsibility for processing self-pay accounts from the day they become self-pay until they are totally resolved. This allows client staff to be re-directed to more important business office projects and be free from the day-to-day activity of answering patient accounting phone calls. The comprehensive service includes periodic statements, follow-up calls, and customer service for patient inquiries. All services are provided transparently as part of the hospital business office.

Our customer service representatives are fully trained to be courteous and helpful to patients and are knowledgeable of the policies and procedures of the client business office. We offer extended hours of operation and ensure proper staffing levels to answer calls promptly. Notes are made of all contact with patients and can be provided electronically to the client on a daily basis. In addition patients can use IVR processing or Web account access to view/pay account 24/7.

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When a hospital or physician group faces a significant system conversion, there is extensive preparation required to start up the new system. System conversions require extensive preparation and decrease the available resources dedicated to A/R follow-up efforts, putting cash flow and A/R days at risk. PAS’ Conversion Assistance services take responsibility for the A/R follow-up efforts from the older system A/R when your organization goes through a system conversion. Cash flow and patient satisfaction are maintained while you focus your efforts on a successful system conversion.

Patient Accounts Services’ conversion assistance services allow the facility to begin on the new system with a clean database to ensure development of accurate reporting and efficient account processing. As part of this conversion process, we are responsible for resolution of 100% of the A/R assigned to us. We do not return accounts to the facilities we work with for further clean up. 

In addition, we manage reporting for the pre-conversion A/R assigned to us. This includes developing general ledger reports or datasets to maintain the current accounting processes, working all credit balances that are created during the conversion project and either working the resulting bad debt for the project or, if requested, managing the relationships with the existing collection agency(s) to ensure proper reporting of transactions related to the assigned A/R.
Patient Accounts Services can assume complete responsibility for processing self-pay accounts from the day they become self-pay until they are totally resolved. This allows client staff to be re-directed to more important business office projects and be free from the day-to-day activity of answering patient accounting phone calls. The comprehensive service includes periodic statements, follow-up calls, and customer service for patient inquiries. All services are provided transparently as part of the hospital business office.

Our customer service representatives are fully trained to be courteous and helpful to patients and are knowledgeable of the policies and procedures of the client business office. We offer extended hours of operation and ensure proper staffing levels to answer calls promptly. Notes are made of all contact with patients and can be provided electronically to the client on a daily basis. In addition patients can use IVR processing or Web account access to view/pay account 24/7.

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Customize a Solution to Meet Your Business Needs

The Patient Accounts Services solution is custom-configured and designed to meet the day-to-day requirements of your facility, allowing you to easily manage events and quickly adapt to the dynamic and constantly changing needs of your patients.

With a variety of solutions, enhancements can be expanded to include inbound and blended programs, with additional tools for IVR, digital recording, messaging, email web capabilities, payment processing and more.

Please contact us for more information regarding our specialized and customized services.

Patient Accounts Services can assume complete responsibility for processing self-pay accounts from the day they become self-pay until they are totally resolved. This allows client staff to be re-directed to more important business office projects and be free from the day-to-day activity of answering patient accounting phone calls. The comprehensive service includes periodic statements, follow-up calls, and customer service for patient inquiries. All services are provided transparently as part of the hospital business office.

Our customer service representatives are fully trained to be courteous and helpful to patients and are knowledgeable of the policies and procedures of the client business office. We offer extended hours of operation and ensure proper staffing levels to answer calls promptly. Notes are made of all contact with patients and can be provided electronically to the client on a daily basis. In addition patients can use IVR processing or Web account access to view/pay account 24/7.

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